Refund and Returns Policy

Returns policy
Returns should be within 21 days of receipt and please make sure you obtain a Proof of Posting receipt from your Post Office.
We will replace or refund the cost of the kit but not the postage unless the kit is faulty.

Returned kits must be in pristine condition and suitable for resale for a full refund.

You will not be entitled to a full refund if the kit or the packaging are damaged or contaminated by odour such as tobacco smoke.

Please do not return your kit if the only problem is missing wool. We will immediately top up any shortages of wool if you let us know the shade name, number and kit name.  We like to think our mistakes are rare, but if it happens, we will put it right.